AUTOMATION DOESN'T DO THE WORK OF THE RAF

Any of you ever tried to deal with an issue where all you wanted was to simply talk to a real person for help? Sure you have, and each of us likely has our own methods to break through the automation to a real person. To quickly bypass customer service robots, I try trigger words like "Agent" or "Supervisor" and keep my answers short. Don’t over-explain your issue. If the bot persists, you can use “nuclear" phrases like "Cancel my service,” or just repeat gibberish until the system hopefully defaults to a human. But you won’t need these tricks if you reach out to the RAF.


When the RAF looks over our nearly 25-year shoulder, what we see is direct involvement by an army of people. It is people who show up at public hearings, people who have dug the holes for pilot shelter foundations, fence posts, and yes, outhouses. It is people who show up at Oshkosh to share our message and celebrate all that we have accomplished, and it is people who make you feel like you have made the right call to be an RAF volunteer or supporter.


It’s not to say that automation and AI are tools to be discarded, but they are not tools that the RAF has found effective for doing the people-facing work that we do. Work that is opening a bunch of new places to go, taking care of the ones that exist, and working on issues that we see that could affect our backcountry community.


In a funny little way, the more the world automates, the better the playing field is for the RAF, because we are pretty good at the human connection part. That feeling when one human being really hears what the other is saying. Thank you for helping us be a trusted member of this community. Not easy to do, but we mean it when we say, “We care.”


 - John McKenna, RAF Chairman


Submitted August 10, 2026

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